Effective Date: September 16, 2026
1. Introduction and Company Information
This Privacy Policy explains how Northstar Creator Stream Inc. ("Northstar Creator Stream Inc.", "we", "us", or "our") collects, uses, discloses, retains, and protects personal information in connection with our creator-stream business, websites, digital platforms, communications, services, and related offerings (collectively, the "Services").
We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
Northstar Creator Stream Inc.
2140 Don Mills Road, Suite 305, North York, Toronto, ON M3B 3A4, Canada
Email: [email protected]
Phone: +1 (416) 782-9461
2. Data Collection and Processing
We may collect, use, disclose, and process the following categories of personal information, depending on your relationship with us and how you interact with our Services:
- Identity and contact information: name, email address, phone number, mailing address, account name, and similar identifiers.
- Account and profile information: login credentials, profile settings, preferences, interests, and user-generated content.
- Creator and engagement information: content submissions, streaming participation data, audience interaction data, sponsorship or collaboration details, and other creator-related records.
- Payment and transaction information: billing details, payment status, invoices, and transaction history, where applicable.
- Technical and device information: IP address, browser type, device identifiers, operating system, language settings, access logs, and usage analytics.
- Communications: messages, inquiries, support requests, feedback, and correspondence with us.
- Marketing and preference information: communication preferences, consent records, and responses to promotions or surveys.
- Any other information you choose to provide: for example, when you contact us or participate in promotions, surveys, or events.
We generally collect personal information directly from you, but we may also receive information from service providers, payment processors, analytics providers, social media platforms, advertising partners, or other third parties where permitted by law.
We may process personal information using automated tools, including analytics, customer relationship management systems, and security monitoring tools, to operate and improve the Services.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to provide, operate, maintain, and improve our Services;
- to create and manage user accounts and authenticate access;
- to communicate with you and respond to inquiries, requests, and support matters;
- to facilitate creator-stream activities, collaborations, and related engagements;
- to process payments, invoices, refunds, and other financial transactions;
- to personalize content, features, and user experience;
- to send administrative, service-related, and, where permitted, promotional communications;
- to monitor, analyze, and improve performance, security, and functionality;
- to detect, prevent, and investigate fraud, abuse, unauthorized access, and other misconduct;
- to comply with legal, regulatory, tax, accounting, and contractual obligations;
- to enforce our terms, policies, and agreements;
- to carry out any other purpose for which you have provided consent or where otherwise permitted by law.
4. Legal Basis for Processing
Where applicable under Canadian privacy law, we process personal information with your consent, where necessary to perform a contract with you, to comply with legal obligations, and for purposes that a reasonable person would consider appropriate in the circumstances.
In particular, we may rely on the following grounds:
- Consent: you have provided express or implied consent for one or more specific purposes;
- Contractual necessity: processing is necessary to provide the Services or fulfill an agreement with you;
- Legal obligation: processing is required to comply with applicable laws and regulatory requirements;
- Legitimate business purposes: processing is necessary to operate, secure, prevent misuse of, and improve our Services, provided these interests are not overridden by your rights and interests.
Where consent is required, you may have the right to withdraw it at any time, subject to legal or contractual restrictions.
5. Data Sharing and Third Parties
We may disclose personal information to the following categories of recipients, only as necessary and subject to appropriate safeguards:
- Service providers: hosting providers, cloud infrastructure providers, analytics services, customer support tools, email delivery services, security providers, and other vendors that help us operate the Services;
- Payment processors and financial institutions: for transaction processing, fraud prevention, and financial administration;
- Professional advisors: lawyers, accountants, auditors, insurers, and consultants;
- Business partners and collaborators: where needed to facilitate creator-stream partnerships, campaigns, or related services;
- Authorities and regulators: government bodies, law enforcement, courts, and other parties where required or permitted by law;
- Corporate transactions: in connection with a merger, acquisition, reorganization, financing, sale of assets, or other corporate transaction.
We do not sell personal information in the ordinary sense of the term. If our practices change, we will update this Privacy Policy and, where required, obtain any necessary consent.
Third parties may have their own privacy practices. We encourage you to review their privacy policies before providing personal information to them.
6. Data Transfer to Third Countries
Your personal information may be stored, processed, or accessed outside your province or Canada, including in jurisdictions where privacy laws may differ from those in Canada. This may occur because some of our service providers, affiliates, or partners operate internationally.
When personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction in which it is held. We take reasonable steps, contractual and organizational, to ensure that any cross-border transfer is protected with safeguards appropriate to the sensitivity of the information.
7. Storage Duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements.
The retention period depends on the nature of the information and the reasons for its collection. Examples include:
- Account and service records: retained for as long as your account is active and for a reasonable period thereafter;
- Financial and tax records: retained for the periods required by applicable law;
- Support and communications: retained as needed to document inquiries and resolve issues;
- Security and technical logs: retained for operational, security, and fraud prevention purposes.
When personal information is no longer required, we will delete, destroy, or anonymize it in a manner consistent with applicable legal requirements.
8. User Rights
Subject to applicable law, you may have the following rights in relation to your personal information:
- Access: request confirmation of whether we hold personal information about you and obtain a copy;
- Rectification: request correction of inaccurate, incomplete, or outdated information;
- Erasure: request deletion of personal information in certain circumstances;
- Restriction: request that we limit processing in certain circumstances;
- Data portability: request a copy of information you have provided to us in a portable format, where applicable;
- Objection: object to certain forms of processing, including certain marketing activities, where applicable.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable law.
In some cases, we may not be able to fulfill a request where required or permitted by law, including where doing so would affect legal obligations, the rights of others, security interests, or legitimate business requirements.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or using any available preference-management tools we provide. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Please note that withdrawing consent may limit our ability to provide certain Services or features. In some cases, we may still be permitted or required to continue processing information under another legal basis.
10. Right to Complain
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we may attempt to resolve the matter directly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, with a provincial privacy regulator. We encourage you to consult the applicable regulator’s website for guidance on how to submit a complaint.
11. Data Security
We use reasonable physical, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures may include access controls, authentication mechanisms, encryption where appropriate, secure hosting environments, staff training, and regular review of security practices.
However, no method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:
Northstar Creator Stream Inc.
2140 Don Mills Road, Suite 305, North York, Toronto, ON M3B 3A4, Canada
Email: [email protected]
Phone: +1 (416) 782-9461
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will take reasonable steps to notify you, which may include posting the updated Privacy Policy on our website, updating the effective date, or providing notice through the Services or by email where appropriate.
Your continued use of the Services after any update becomes effective means you acknowledge the updated Privacy Policy to the extent permitted by law.